Frequently Asked Questions
Everything you need to know about your Black Hammer experience.
What is the standard shipping timeframe?
We offer domestic shipping within 3-5 business days and international shipping within 7-14 business days. Tracking information is sent via email as soon as your order departs our warehouse.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our Returns Portal to start the process.
What payment methods do you accept?
Black Hammer accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. We use organic cotton, recycled polyester, and work exclusively with fair-trade certified factories to ensure high quality and environmental responsibility.
What should I do if my item arrives damaged?
We take pride in our quality control, but if you receive a defective item, please contact our support team within 48 hours of delivery with photos of the damage for a priority replacement.